63free Privacy Policy

1Who We Are

63free ("we," "us," "our," or "the Platform") is an online gaming and entertainment platform operating under PAGCOR oversight and serving players in the Philippines. The 63free platform is accessible at 63free.vip and through any associated mobile applications or services.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 63free acts as the Personal Information Controller in respect of the personal data of registered players and website visitors.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer at:

2Personal Data We Collect

63free collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Identity & Contact Data:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality)

Identity Verification (KYC) Data:

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, Voter's ID, PRC ID)
• Selfie or liveness verification image (where required)

Financial Data:

• GCash or PayMaya / Maya account number (for deposit and withdrawal processing)
• Bank account details (account name, account number, bank name) for bank transfer transactions
• Transaction history (deposits, withdrawals, wagers, winnings)

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and in-platform navigation patterns
• Game history and betting activity

Communications Data:

• Records of your communications with 63free customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records

3How We Collect Your Data

63free collects your personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the 63free platform, through cookies, web beacons, server logs, and similar tracking technologies (see Section 7).
• Third-Party Sources: Identity verification data from KYC service providers; transaction data from payment processors (GCash, Maya, partner banks); fraud prevention and anti-money laundering screening data from compliance service providers.
• Regulatory Sources: Information received from PAGCOR or other Philippine government authorities in connection with regulatory compliance obligations.

4How We Use Your Personal Data

63free uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 63free account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of 63free platform features.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and the Philippine Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing & Promotions: To send you information about 63free promotions, bonuses, and new features — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage patterns and improve the performance, security, and user experience of the 63free platform.

5Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 63free processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the 63free gaming services you have registered for, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing necessary for 63free's legitimate business interests, including fraud prevention, platform security, and service improvement — where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

63free does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Processors: GCash (Mynt), PayMaya / Maya, and partner banks receive the minimum data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC & Compliance Providers: Identity verification and AML screening service providers who assist 63free in meeting its regulatory obligations. All such providers are contractually bound to process your data only on 63free's instructions.
• PAGCOR & Government Authorities: 63free will disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law, court order, or regulatory directive.
• Technology & Hosting Providers: Cloud hosting and infrastructure providers who store and process platform data on 63free's behalf, subject to data processing agreements that require them to maintain appropriate security standards.
• Game Providers: Third-party game studios whose games are available on the 63free platform may receive anonymised or pseudonymised session data for game performance and integrity purposes. They do not receive your identity or financial data.

7Cookies & Tracking Technologies

63free uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used for fraud detection and prevention, including identifying unusual login patterns or suspicious activity.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 63free platform. 63free does not use third-party advertising cookies or share cookie data with advertising networks.

8Data Retention

63free retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account and for five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• KYC & Identity Verification Data: Retained for a minimum of five (5) years after the end of the business relationship, as required under the Anti-Money Laundering Act.
• Transaction Records: Retained for five (5) years from the date of each transaction, in compliance with AML and tax reporting obligations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if the matter is subject to ongoing dispute or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus two (2) years following withdrawal of consent, as evidence of lawful processing.
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, 63free will securely delete or anonymise it in accordance with industry best practices and NPC guidelines.

9Data Security

63free implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 63free platform is encrypted using TLS 1.2 or higher. Sensitive data at rest (including KYC documents and financial records) is encrypted using AES-256.
• Access Controls: Access to personal data is restricted to authorised 63free personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: 63free supports and encourages the use of two-factor authentication (2FA) on player accounts to prevent unauthorised access.
• Penetration Testing: The 63free platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident Response: 63free maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by the Data Privacy Act.

10Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 63free:

• Right to be Informed: The right to know what personal data 63free collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 63free holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

11Children's Privacy

The 63free platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling and online gaming. 63free does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the relevant authorities where required.

If you are a parent or guardian and believe that a minor has registered on the 63free platform, please contact us immediately at [email protected] so that we can take prompt action.

12Updates to This Privacy Policy

63free may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players by email or via a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent revision is shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 63free protects your personal data.

Your continued use of the 63free platform after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to the updated policy, you may request account closure in accordance with our Terms & Conditions.